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FAQ
Products
Where can I buy Dermamedics?
You can purchase DermaMedics either online or from medical offices and spas that carry our products. To find an office go to the office locator tab. If you want us to place your order, just call our customer service line at 800-990-6552 and we’ll be happy to take your order.
Do I need a doctor to purchase Dermamedics?
You do not need to purchase DermaMedics from a physician. All of our products can be purchased here on our DermaMedics website. Since not all medical offices carry our full line of products, we recommend contacting the location ahead of time to inquire about product availability.
What standards are followed in the formulation of Dermamedics products?
All DermaMedics products are manufactured with the finest quality ingredients, using the most demanding manufacturing procedures. We take great care to ensure that the products will be compatible with even the most sensitive skin. For this reason we never use plant extracts in our products since these crude extracts may contain hundreds of unidentified chemical compounds that may cause skin irritation.To ensure the optimal performance of our products, we only use bioactive ingredients that have been scientifically proven to have specific benefits for the skin. In addition, we use an optimal amount of each bioactive ingredient in each formulation to maximize both skin delivery and benefits for a given skin condition. We never “angel dust” our products. That is we never add a tiny amount of a beneficial ingredient just to save some money.
Why use Dermamedics over other medical skincare products?
All DermaMedics products contain patented compounds that have unique biological activities beneficial to dermatology applications. Clinical studies have proven the effectiveness of these patented compounds. No other skin care company has access to this technology. This technology was discovered at a major university medical school in the laboratory of the company’s founder. His research in the field of skin biochemistry focused on identifying natural anti-inflammatory and anti-aging compounds for use on the skin. This research led to the discovery of a group of potent antioxidants that are now found in every DermaMedics product. In addition, all DermaMedics formulations are designed to be extremely gentle and non-irritating regardless of how damaged the skin may be.
Do you have a product guarantee?
DermaMedics does have a product guarantee. If you are unsatisfied with our product you can simply return the product(s) with no questions asked within 30 days of purchase as long as there is at least 50% of the product remaining in the packaging.
Who is Bryan Fuller?
Dr Fuller is the founder of DermaMedics. He formed the company to commercialize discoveries he made while a Professor of Biochemistry and Molecular Biology at a major medical school. His research for over 30 years has focused on skin biochemistry with research emphasis in two areas: understanding how human skin pigmentation is regulated in the skin, and understanding the skin inflammation process with the goal of identifying natural compounds that had potent anti-inflammatory activity. He served as a professor on the faculty for 21 years, before leaving to devote his full time to DermaMedics.
Our clinic wants to carry Dermamedics, how do I apply to become a wholesaler/vendor?
Head over to our Wholesale page and fill out the form. A member of our team will be in touch! Once our offices have created your account you will be able to log on and order our products at wholesale pricing with NO MINIMUM purchase required.
Where can I get your MSDS sheets for your products?
All of our MSDS sheets are located on our website.
Why don't you have a sunscreen?
We are working on a sunscreen lotion now, but because we
are very concerned about the type of sunscreen to use, it is taking us some
time to come up with the correct formulation. The best and safest sunscreen is,
of course, zinc oxide. But as you know, these formulations turn white on the
skin and customers don't like that. There are some micronized/nano zinc oxide
products that don't turn as white, but because of the extremely small size of
the nano zinc oxide particle, we are concerned that some of this may move
across the surface barrier and get into the bloodstream. Chemical sunscreens don't turn white and for
this reason they are popular. But while some of the chemical sunscreens are
safe and effective others have some safety concerns. In addition, the
concentration of sunscreen to be used is an issue. The higher the SPF, the more
likely that the sunscreen will move into the skin and get into the blood.
Finally, all chemical sunscreens break down in the sun and the breakdown products may or may not be safe, depending on the chemical makeup of the
sunscreen. So we are taking our time in designing the best
and safest sunscreen to use in our products.
Shipping & Returns
We USPS and UPS for our shipping carriers. You’ll be asked to select a delivery method during checkout.
What is the shipping & return policy?
You can read our full shipping & returns policy here.
How do I return a product?
If you need to return your product(s), please call 800-990-6552 to request a return claim number and further instructions.
Do you ship outside America?
We can ship outside of the United States depending on the import regulations of the country the product is being shipped to. Contact us directly with any questions!
If I have a reaction to a Dermamedics product, what do I do?
If for any rare reason you are having an extreme reaction, please visit your nearest hospital or healthcare provider.
If you have an adverse reaction, please call us at 800-990-6552 so we can provide you with a return label and a form that must be filled out and returned with the product(s)
